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Guest Commentary

By Rob Pace

Using customer feedback to advance merit-based diversity

A recent analysis of customer feedback from more than 5,000 restaurants revealed an interesting insight. It appears about 60 percent of the employees that customers recognized by name are female, yet nationally, men hold most restaurant manager positions.

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Rob Pace

Pace is a former Goldman Sachs partner and founder of Goodsnitch, a San Diego-based technology company dedicated to creating a culture of encouragement and inspiring people to use technology for good....

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