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Frequently Asked Questions

What exactly do I get with my subscription?

As a print/online subscriber you'll get:

* Daily printed issues sent right to your door every business day.

* Full access to www.sddt.com – updated 24 hours a day, 7 days a week.

* The Daily Transcript's Digital Edition - a copy of the most recent issue in newspaper format, from any computer worldwide.

* Access to Source Sales Tools and Leads from several vertical categories including new business openings, new commercial leases, construction projects, real estate, and more.

* Free tutorials! Our "Connect The Dots Program" is a 20-minute informative program meant to cater to individuals and/or a company's industry needs. In the presentation, you will learn how to access important information from the SDDT site that you can use to generate leads for your business. We will come to your business if you'd like us to!

* The annual Top Influential's SourceBook (a $16 value) is published and sent to you at the beginning of each year.

* Ability to search story archives back to 1994

* BONUS: 3 e-mail blasts a day: One e-mail morning brief, one e-mail building brief and one e-mail with that day's headlines. Get San Diego's Defense news delivered to your computer every Tuesday and San Diego's Law news delivered to your computer every Wednesday. Great for those of you who don't have time to log on that day.

* And more!



I just subscribed to The Daily Transcript. How do I find out my username & password?

Once you subscribe you will receive an e-mail with you username and password. If you do not receive your log in information please contact the Circulation Department at circulation@sddt.com or call us at (800) 697-NEWS.



How often is the SDDT website updated?

The SDDT website is constantly updated throughout the day with breaking news, news stories, videos, home sales, construction plans, data, and more!



How do I utilize The Daily Transcript to increase my revenue and generate leads?

Simple, use our Source Sales Tools. Find them here: www.sddt.com/Databases.

Our data and information is quite extensive; call to schedule a "Connect The Dots" for a 20-minute complimentary tutorial. Let us teach you how to effectively and efficiently access these databases. To set up an appointment contact the Circulation Department at subscribe@sddt.com or call us at 800-697-NEWS.



Explain the "Connect The Dots" presentation.

A "Connect The Dots" presentation is a 20-minute informative program meant to cater to an individual and/or a company's industry needs. In the presentation, you will learn how to access important information from the SDDT site that you can use to generate leads for your business. Andrew and/or Laura will set up an appointment and will hold the presentation at your office or feel free to ask about holding your next "CTD" presentation here at The Daily Transcript's office. To set up your next appointment please contact us at subscribe@sddt.com or call us at 800- 697-NEWS.



How do I publish my Fictitious Business Name?

There are four ways you can publish your fictitious business name:

1. Come into the SDDT office located at 2131 Third Ave., San Diego, CA. 92101

2. Mail it to the address listed above.

3. E-mail an attachment to publicnotice@sddt.com.

4. Fax it to 619-243-3739. Payment will need to be faxed over as well to complete the order. If you need further assistance please contact us at publicnotice@sddt.com.

* Fictitious Business Names will not be filed until payment is received. For further assistance call the Public Notice department at 800-697-NEWS.



How do I stop e-mail alerts, morning briefings, defense news and/or law news?

Log in at www.sddt.com and click on "manage account." Then click on "Edit Email Subscriptions." From there you can subscribe and unsubscribe from one or all alerts, briefs or news e-mails. Once you are done click "submit." If you need further assistance please e-mail us at circulation@sddt.com.







How can I change my mailing address?

Log in at www.sddt.com and click on "manage account." From there click on "change account information." It will ask you to verify your username and password again. Once you log in again you will be able to change your address. Make sure to click on "save changes." If you need further assistance, please e-mail us at circulation@sddt.com.



How can I change my e-mail address?

Log in at www.sddt.com and click on "manage account." From there click on "change account information." It will ask you to verify your username and password again. Once you log in again you will be able to change your e-mail address. Make sure you click on "save changes." If you need further assistance please e-mail us at circulation@sddt.com.



How do I change my password?

Log in at www.sddt.com and click on "manage account." From there click on "change password." It will ask you to verify your username and current password plus enter in your new password. Make sure you click on "change password." If you need assistance please e-mail us at circulation@sddt.com.



Can I pay my bill online?

To pay your bill via credit card, visit us online at www.sddt.com. If you are renewing your subscription, log on and click on "Renew Subscription." If you are a new subscriber click on "Subscribe" and you will be taken to our secure payment page.

Otherwise you can always mail your payment to: 2131 Third Ave., San Diego, CA 92101

If you have sent payment, please allow two weeks for processing and disregard any additional invoices you may receive.



How can I get a replacement for a damaged issue?

If you have received a damaged issue, please contact us at circulation@sddt.com or call us at 800-697-NEWS with the issue date and we will get a replacement copy out to you.



My issues keep arriving late, or not at all.

There could be several reasons for this, including an incorrect address, non-payment or other. In order for us to best serve you, please contact us toll-free at 800-697-NEWS or e-mail us at circulation@sddt.com. (Please be sure to include the issue date of the last copy you've received.)



How can I temporarily suspend delivery?

If you will be out of town or would like to temporarily suspend your issues for any reason, please log in at www.sddt.com and click on "manage account." From there click on "start/stop paper delivery." Enter in your desired stop date and your desired restart date. Make sure you click "submit." If you need further assistance please e-mail us at circulation@sddt.com.



How can I purchase a past issue of The Daily Transcript?

Please contact the Circulation Department by e-mail at circulation@sddt.com or by phone at 1-800-697-NEWS. The cost of a single copy is $1.25 plus postage & handling.



How can I obtain a copy of the latest Attorney Directory and/or a San Diego's Top Influentials SourceBook?

To obtain a copy of either the Attorney Directory or the Top Influentials SourceBook you have two options:

1. Visit us online at www.sddt.com and click on "subscribe." If you scroll down you will see those products available for purchase.

2. We can either mail it out directly or you can pick one up at the SDDT office located at 2131 Third Ave., San Diego, CA 92101. The cost of the Attorney Directory is $24 plus postage and handling. The Top Influential's Sourcebook is $15.59 plus postage and handling. If you need further assistance, please contact us at circulation@sddt.com.







How do I get to the Construction Bid Board?

Log in at www.sddt.com and click on Construction (located in the green column on the left hand side of the page.) From there click on Construction BidBoard (located in the green column on the left hand side under the databases heading.) For additional information on the bid board please contact the Plan Room Department at plans@sddt.com or by phone at 800-697-NEWS.



How much is the Online Plan Room?

To obtain information about The Daily Transcript's Online Plan Room please contact the Plan Room Department at plans@sddt.com or by phone at 800-697-NEWS.



What kind of construction projects does The Daily Transcript's Plan Room cover?

The Daily Transcript Plan Room primarily covers public works projects. For more detailed information please contact the Plan Room Department at plans@sddt.com or by phone at 800-697-NEWS.



What specific locations does The Daily Transcript Plan Room cover for Construction projects?

The Daily Transcript Plan Room covers all of Southern California. For information on other areas that The Daily Transcript covers contact the Plan Room Department at plans@sddt.com or by phone at 800-697-NEWS.



How can I purchase a reprint of an article that appeared in The Daily Transcript?

A reprint is the reuse of an editorial article outside of its original publication. For permission to place an article on your website you have two choices:

1. Contact The Daily Transcript's Circulation Department at circulation@sddt.com or by phone at (800) 697-NEWS; or,

2. Contact the Copyright Clearance Center for permission to place an article on your website. You can contact the center directly at 978-750-8400 or visit: www.copyright.com.



What other SDDT products are available to me?

Reprinted article on professional, glossy paper. Framed and ready to go. Perfect for your client, boss or co-worker.







My question isn't listed.

If you don't see your question listed above, please contact us at circulation@sddt.com or call us at 800-697-NEWS.

We also have video tutorials highlighting some parts of www.sddt.com:

* Daily Transcript's SourceBook

* Daily Transcript event calendar

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