Amid the many challenges and economic uncertainties globally, nationally and within San Diego County, many companies have remained on the sidelines or proceeded to move at a slower and guarded pace. However, Colliers International continued to forge ahead in 2012 to meet, and often eclipse, the challenges presented by the recessionary economy with a persistent and enterprising spirit.
Colliers has challenged its professionals to continue to strive for improvement, excel in service offerings and continue to nurture creativity. “Think Bigger” — the theme at the Colliers National Meeting held in San Diego during October — was prevalent in its networking sessions, workshops and practice groups attended by more than 1,350 professionals. During the largest national meeting ever held by the company, Dylan Taylor, chief executive officer USA of Colliers International, emphasized that “we remain smart about making new connections within our organization, expanding our expertise, and bringing in new ideas.”
To that effort, Colliers continued to break milestones with its service offerings.
“During a period where many competitors have had to contend with financial difficulties and cost-saving measures that impact client service, our national and local offices have performed well for our clients and exceeded goals,” said Jim Spain, Colliers’ San Diego region managing director. “For example, we have more than doubled the amount of transactions we have facilitated across multiple markets. This benefits our clients and partners by providing a unified, single point of contact and comprehensive platform for their real estate requirements nationally.”
Measuring service excellence in tangible metrics is the key to Colliers’ ability to be the pre-eminent service provider in the commercial real estate industry. Feedback from every client is collected after every transaction via third-party surveys in an effort to continually improve upon the customer’s experience with Colliers. Education and training play an important role in professional development, so Colliers maintains the best-in-class platform — Colliers University (CU). CU is available to provide online classes, live in-person seminars and continuing education to all employees and professionals.
Colliers International’s market position and service excellence model has appealed to various local and regional commercial real estate firms that partnered with the company in 2012. These include new firms Milwaukee, Birmingham, Ala., and Richmond, Va. The company has enjoyed the growth that is driven by new partnerships from some of the nation’s best firms over the past few years.
Locally, Colliers’ success in 2012 can be attributed to the focused efforts of its professionals, who have been unwavering in their ability to navigate the complex real estate environment.
“Both the San Diego and Carlsbad offices continue to recruit the best professionals who encompass our core values of service, expertise, community and fun,” said Tucker Hohenstein, Colliers’ Carlsbad senior vice president and sales manager. “Through our culture of service excellence and a shared sense of initiative, we will continue to integrate the resources of our real estate specialists and accelerate the success of our partners in 2013 and beyond.”