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Keeping Up With the Comcast Call-Center Fiasco: Stephen Carter

Aug. 20 (Bloomberg View) -- I’ve been intending for a while to write about the Comcast call-center fiasco, but it’s hard to keep up: the story just gets weirder and weirder. Following the now-viral recording of the telephone call in which a customer service representative essentially fought with tech journalist Ryan Block over Block’s effort to cancel his service, and disclosures by former employees that the call was hardly atypical, the website Consumerist last month published an internal Comcast memorandum urging more respect for the customers, but also praising “retention professionals” who -- this is where the language gets Orwellian -- “make it easy for customers to choose to stay with Comcast.”

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