Colleen Nemeth, who oversees 15 full-time employees as real estate director at Spectrum, describes herself as a "hands-on boss." She was formerly at Burnham Real Estate for 15 years, and with an individual investor for three.
Like many smaller businesses, customer service is first, second and third on Nemeth's list. Simple things, like always returning a phone call and calling a client immediately, are high on Nemeth's priorities. She says: "Whether you have good news or bad, you have to get back to them." Emblazoned on Spectrum's Web site is the slogan, "Managing properties as if they were our own." And for Nemeth, that is the core of running a successful business.
The company manages a diverse portfolio -- commercial, retail, industrial, research and development, office and mixed-use properties. For Spectrum, the secret of success is not such a secret: It is being hands on, local, flexible and working hard at saving clients' money.
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