"Relationship banking is less about marketing to a specific type of business or industry, but helping people in businesses who want a certain level of service," Castagnola said. "It really goes to learning your client's business."
Torrey Pines Bank has 11 established offices in San Diego, Los Angeles and the San Francisco Bay area. As a division of a $10 billion bank, Western Alliance Bank, a wholly-owned subsidiary of Phoenix-based Western Alliance Bancorp (NYSE: WAL), the bank's versatility and financial muscle means it can provide clients services ranging from commercial real estate, business loans and treasury management services as well as interest bearing deposit accounts for small- and middle-market businesses, as well as personal banking services to the proprietors and employees of those businesses.
"We're generalists. We do everything, soup to nuts," she said. "We take a grassroots approach. What it really comes down to is we can be flexible."
The Symphony Towers office's downtown San Diego location attracts a number of professional firms, from law offices and certified public accountants and real estate professionals to entrepreneurs, manufacturers and other service firms.
Economic changes in recent years has shifted the types of services Torrey Pines Bank's clients seek. When the economy was weaker, clients were seeking short-term lines of credit. As market conditions have improved, clients are taking on greater commitments and seeking more long-term investment opportunities. "That's a positive indicator of increasing confidence in the economy and the outlook for the region."
A strong regional economy is important to Castagnola; her ties to San Diego run deep. She's a San Diego native who graduated from the University of San Diego with a bachelor's degree in interdisciplinary humanities. Before joining Torrey Pines Bank, she built a 20 year successful career in community banking. When she's not working, the Eastlake resident can be found cheering from the sidelines of her two busy teenagers' youth sporting events.
Torrey Pines Bank's commitment to the local community is part of its charm, Castagnola said. Bank employees volunteer for any of a dozen charities close to their hearts, including Susan G. Komen San Diego and the National Multiple Sclerosis Society.
Torrey Pines Bank has given more than $3 million to local philanthropic causes over the last decade, including via a recent internal fundraising campaign called "Advancing the Cause." Employees could donate $5 each week for the opportunity to wear T-shirts displaying the logos of their favorite nonprofits.
Castagnola said Torrey Pines Bank offers its clients a level of care and personalization not often found elsewhere. And she asserts that with the bank's value based pricing, the bank can typically help businesses that have a business relationship with the competition.
"If there are people out there seeking a bank that really listens to their needs, that's willing to structure a program around them, and really learn and understand their business, then Torrey Pines Bank is for them," Castagnola said.
750 B Street, Suite 100 | San Diego, CA 92101 | 619.233.2200 | www.torreypinesbank.com