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It's About Time Award Finalists

City of San Diego Metropolitan Transit System — Comprehensive Operations Analysis

The Metropolitan Transit System (MST) recently completed it Comprehensive Operational Analysis (COA) of the services it provides. This 18-month project was undertaken to achieve financial sustainability and reconnect with transit markets. The MTS Board of Directors approved the resulting recommendations for changes in transit services on March 9, 2006. As a result of those changes, MTS anticipates enhanced regional connections at major transfer hubs; new circular routes customized to community needs; overall increase of 14,000 riders per day; and $5 million in budget savings. The COA represents a fresh new approach to service planning and delivery of transportation services in San Diego County.

City of San Diego Office of the City Auditor and Comptroller — Auditor's Monthly Reports

Before John Torell joined the city of San Diego as its auditor and comptroller, the city had been violating sections 39 and 89 of the city charter, which requires financial reporting to the council, at least monthly. Since Torell has come on board, fiscal transparency has improved significantly. The monthly financial reports are now presented to the Budget and Finance Committee monthly and posted on the city's Web site.

City of San Diego City Attorney's Office and Collections Division — Collection of Delinquent Fees

As of November 2005, the unpaid debt owed to the city was more than $56 million, plus an additional $34 million in fees and interest from delinquent business taxes, damage to city property, rent or fees for use of city property, parking tickets, water and sewer bills, and fire and police services. In December, the city attorney's office and the Collections Division jointly mailed notices to individuals and businesses specifying the amount owed on their delinquent accounts and how to contact the city to pay the debt or dispute the claim. Within three months of sending out the letters, the city collected $550,000 in payments from delinquent accounts.

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