Increasingly, commercial property owners and managers are outsourcing the ongoing maintenance of their buildings to full-service facilities maintenance companies. Comprised of construction professionals and licensed tradesmen, these companies have the experience and capabilities to tackle virtually any job or project -- routine and ongoing maintenance, emergency service programs and preventive building inspections.
Property management companies are moving away from in-house staff and the "handy-man" approach, and are outsourcing building maintenance to trained professionals. These companies are on call 24 hours a day, seven days a week, to provide emergency building services and repairs. They employ professionals who are licensed, insured and bonded.
Commercial property owners and managers should consult the following list of qualifications when evaluating a full-service facilities maintenance provider:
• Comprehensive experience: How experienced are the professionals at the facilities maintenance company? Are they capable of bringing their knowledge and experience on projects and unique situations? Does the company have recognizable commercial references? Will they take on new challenges?
• Preventative maintenance: Will the company establish performance and maintenance schedules for your building as well as recommend cost control measures as part of your management-reporting schedule? Will it provide written reports on your building's status, informing you of upcoming maintenance issues?
• Miscellaneous projects: Will the company assist with miscellaneous projects? These may include painting, dry rot removal, door hanging, framing, taping, drywall patching and repair.
• Electrical: Does the company provide repairs and maintenance of your entire electrical system? Do they offer regular inspections?
• Lighting: Will the company maintain, repair, re-lamp and upgrade as required all interior and exterior lighting elements?
• Plumbing: Does the company retain the services of licensed and certified plumbing professionals for routine to specialized plumbing? Are these professionals available at any time for backups to major modifications?
• Emergency response: Will the company be available at any time in case of a natural disaster or emergency? Will the company dispatch professionals to your site to provide temporary and permanent solutions, including leak control, drain clearance, glass replacement and board up service?
• HVAC: Does the company provide emergency and scheduled HVAC service, including filter changes and mechanical inspections tailored to your equipment?
• Ceiling and roofing: Will the company maintain your ceilings to include leakage and damage repair and replacement? Does the company use certified roofing consultants to evaluate and advise on repairs and maintenance procedures?
• Systems relocation: Will the company assist in the planning and implementation of personnel and equipment moves and facilities reconfiguration?
• Inspections: Many owners and managers of smaller commercial projects need a firm to provide property inspections on a periodic basis. Will the provider have the expertise to conduct a ground-to-roof inspection? Will it provide a report on the property's condition and recommendations on what needs repair and what can be completed later?
Pacific Building Group's Facilities Maintenance Division provides engineering, small project construction and general maintenance services on a contract basis to building and facilities owners and managers. Call (858) 552-0600 or visit www.pacificbuildingroup.com.
Submitted by Eric White, manager of Pacific Building Group's Facilities Maintenance Division