With more than two decades of service at Time Warner Cable (NYSE: TWC), Judy Walsh has spent her entire career with the rapidly growing cable operator -- an industry leader in developing and launching video, data and voice services. She has steadily worked her way up the company ranks, and is now president of Time Warner's San Diego division, which serves San Diego County, the Palm Springs area and Barstow.
In her current position, she oversees 1,250 employees and services 435,000 customers. Though she loves the job, it certainly has its challenges. "Our business has gotten extremely complex, and the biggest challenge is to simplify the choices and ensure ease of use for our customers, most of whom want their technology to be simple and user friendly," said Walsh.
In 2007, Time Warner Cable significantly increased its local customer base after acquiring Adelphia Systems -- adding the North County area to Walsh's domain. Throughout 2007, she has been busy integrating that region into her division, hiring 200 employees and servicing 90,000 new customers. And she doesn't plan to slow down anytime soon. "I certainly foresee further regional growth. We have a steadily growing customer base, and have been continually upgrading services such as digital cable, high-speed Internet, HDTV, video on demand and digital phone."
In addition to the complexities of a rapidly growing and increasingly technical marketplace, she and her staff were recently faced with the aftermath of the devastating Southern California wildfires. "I was so proud of my staff and the way they handled a very difficult situation -- most of our customers had their service back up within days," she said.
And while several hundred customers lost their homes, "we were able to preserve their e-mail addresses and phone numbers, and are ready to serve them in both their new home and interim residences."
A native of Kansas, Walsh began her career selling advertising for Time Warner's print cable guide in Austin, Texas, and has been on a steady uphill climb ever since. She assumed her current position in 2004, moving to San Diego from Houston, where she was vice president of marketing and general manager of operations. The move has been a great one, she says. "My job is exciting and rewarding, and allows me to stay on the front edge of innovation."
Before joining the Houston operation, Walsh was at Time Warner Cable's Austin division for 15 years, which included a successful six-year role as the vice president of marketing there. She is a graduate of the University of Kansas with a bachelor's degree in journalism. In addition, she is an active board member of the San Diego-Imperial Council of the Girl Scouts of the USA, working on a $5.5 million renovation of the organization's facilities in Balboa Park and Julian.
A Girl Scout as a child, Walsh says the organization has played an important role in her own personal success. "It teaches girls to be strong, successful women," she said. Something Walsh has undoubtedly become.
Moore is a San Diego-based freelance writer.