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Four reasons why small and mid-sized businesses need managed IT services

Managed IT services is rapidly becoming one of the hottest solutions in business today because it dramatically improves an organization’s profitability, frees up internal resources and offers a unique competitive advantage. Simply put, managed IT services are designed to assist companies in maintaining and supporting their network and IT infrastructure with the assistance of an outsourced managed services provider (MSP). There are four critical reasons why small-to-midsized businesses (SMBs) need managed IT services:

Dependence on IT

The growing dependence on computer technologies has made it more difficult to maintain the expertise to properly deploy, manage and monitor new technology, especially as a business evolves. Traditional support options, such as a one-man IT consultant, or a two-person in-house IT department, cannot effectively handle the occasional network breakdowns that are bound to occur. Managed IT services programs leverage a team of external resources that constantly and proactively monitor the SMB’s installed technology at all times, so problems are anticipated and prevented beforehand. The goal of using a managed IT services program is to free up internal IT staff to direct their attention toward strategic objectives rather than becoming bogged down with frequent break/fix issues.


The blistering rate at which technology evolves makes it incredibly difficult for the average employee to understand and utilize the latest technology in an effective manner. SMB’s find themselves at a distinct disadvantage, because they need the same powerful technology possessed by large enterprises, yet they don’t have the expertise to properly deploy complicated IT solutions. Managed IT services levels the playing field because MSPs have a team of experts educated in several technology disciplines, such as telephony, desktop, application and database support.

Controlling costs

During challenging times, the IT budget is frequently reduced. In a recent survey of nearly 950 IT managers at companies in North America and Europe, nearly half of the U.S. respondents said they have already cut their IT spending budgets. Unfortunately, a cut in IT spending doesn’t mean there is a cut in demand for services. This adds tremendous stress and pressure on internal departments to support the same amount of work with fewer resources.

Technology erosion

Over time, everything deteriorates. Computer systems must be maintained just like any other system used within the business. Vehicle fleets, manufacturing equipment and the physical plant have all moved to a preventive approach, and today’s technology demands an ongoing preventive maintenance strategy to ensure that all components continue working. The cost of inaction in this area often leads to an unpleasant and unprofitable result for businesses.

All of the above issues are driving the popularity of partnering with a managed IT services firm. If deploying, managing and monitoring my IT infrastructure has absolutely nothing to do with the core competency of my business, why wouldn’t I outsource it to an expert?

-Submitted by Dale Stein, CEO of Voice Smart Networks. 619-857-4638, dales@teamvsn.com.

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