According to Steven P. Dinkin, president of the National Conflict Resolution Center since 2003 and founder of West Coast Resolution Group in 2010, “We launched West Coast Resolution Group with one purpose: to provide exceptional mediation and dispute resolution services to the legal community.” To achieve that goal, Dinkin assembled a core group of highly respected neutrals with vast experience litigating and resolving civil cases.
The four founding neutrals included Denise Asher, Doug Barker, Jim Chodzko and John Edwards. With decades of experience, they each “understand the complexities of litigation, and are skilled at resolving a wide variety of disputes including those involving employment law, personal injury, medical malpractice, real estate, business, construction, commercial disputes and many more,” Dinkin said. Now, nearly three years after the group was founded, West Coast Resolution Group has added Rick Barton and Hon. Susan P. Finlay (Ret) as members of its elite team of neutrals.
From the start, clients contacting West Coast Resolution Group receive boutique style service. Every case is assigned a case-coordinator, who administers the case from the initial phone call through resolution or post-mediation follow up by the neutrals. Kathy Purcell, West Coast Resolution Group’s primary case-coordinator, knows most of the clients so well that upon arriving to the group’s Broadway office, clients will typically find their favorite beverage and snacks waiting for them upon arrival in their designated conference room.
Moreover, West Coast Resolution Group works hard to provide perks that make the process more enjoyable for everyone involved. Complimentary parking and lunch, and comfortable private rooms with Internet access are niceties that help the sometimes long days of mediation become far more comfortable. According to Ashley Virtue, director of external relations for West Coast Resolution Group, it has always been the objective of the group to provide “simple access to exceptional service.”
Their three-pronged approach to providing exceptional service, beginning with the expertise, and experience necessary for successful mediations, through the personal touches that West Coast Resolution Group has made it a point to emphasize, to the group’s vast involvement in the legal community, had paid off for West Coast Resolution Group. “In a relatively short period of time, West Coast Resolution Group has earned a reputation for delivering top-notch services in a personalized fashion,” Virtue said.
According to President Steven Dinkin, West Coast Resolution Group is just getting started. “We will continue to add well-respected neutrals to our panel who share our vision and commitment to providing exceptional service to the legal community.”