Security solutions provider ESET has won PC Magazine's “consumer recommended” award in its inaugural year for its security suites and stand alone antivirus products.
In determining winners in each category, PCMag takes into account feedback from its 25 million international readers, gauging their satisfaction with the technology products they use and the service they receive when problems arise.
Value, design, trust, reliability and usability, as well as the intangibles that vary from user to user, are all considered. In addition, PCMag asks respondents to rate their overall satisfaction in terms of customer experience and technical support.
The consumer recommended award is granted only to products that achieve outstanding levels of customer satisfaction throughout the year, and ESET has consistently rated highest in 2012. ESET's North American headquarters is in San Diego.
Additionally, ESET secured a Net Promoter Score (NPS) of 85 percent, the highest of any company in the security category, reflecting the percent of respondents who are likely to recommend the product to others. ESET's NPS was the second highest of all products reviewed across six different categories.
610 West Ash Street
San Diego, CA 92101
Oct. 14, 2014 -- Executive Editor George Chamberlin discusses cybersecurity with Andrew Lee, CEO of ESET, and retired Rear Adm. Kenneth Slaght, vice president of naval IT solutions for General Dynamics.
Feb. 18, 2010 -- Executive Editor George Chamberlin speaks with Darin Andersen, COO of ESET, following a roundtable discussion on cyber security.