Carlsbad-based MaintenanceNet Inc., a provider of extended warranty and maintenance contract management services and automation solutions, has implemented a cloud-based service contract management platform for Panasonic System Communications Co. of North America, the primary B2B technology solutions division of Panasonic Corp. of North America, the principal North American subsidiary of Panasonic Corp. (NYSE: PC).
The Panasonic Services Portal currently being rolled out to its distribution partners across North America acts as a sales lead generator and provides a centralized online location from which sales agents can quickly and easily view their customers' warranty purchases and track expiring service contracts. Powered by MaintenanceNet, the portal is offered for free and currently supports four main product categories including computers and tablets, professional displays, projectors and video surveillance.
A key component of MaintenanceNet's offering to Panasonic is the automated delivery of service entitlement certificates to end customers. These certificates are generated for the warranty services purchased by customers in association with the thousands of products that Panasonic sells each month. By automating the back office process of capturing the entitlement data and issuing the entitlement certificates to customers as proof of the services that they purchased, MaintenanceNet streamlines a once time-consuming administrative task.