For more than 60 years,
North Island Credit Union has been providing members with exceptional financial products and services. Originally formed to serve those in the military, today North Island welcomes all who live and work in San Diego.
With more than 130,000 members and more than $1.5 billion in assets, the locally owned credit union is one of the largest financial institutions in the area and has 12 branches throughout the county.
North Island members enjoy a full range of financial services, including free Internet banking, online bill payment and free use of more than 19,000 CO-OP Network ATMs nationwide. The credit union also caters to the special needs of business members and features a separate business Web site.
While it's serious about providing members with services that enhance their financial well being, North Island also believes in delivering those services in a fun and relaxed way. In the sometimes stuffy and impersonal world of financial institutions, it's an approach that many members find as refreshing as an island breeze.
"We show our members that financial institutions don't have to be dull and dreary," said Kelli Cole, assistant vice president at North Island Credit Union. "We give better rates on loans, and even on deposits, but what really sets us apart from other financial institutions is our 'Island Brand.' Our service is friendly, knowledgeable and personal -- we know who you are -- and our culture is fun and relaxed."
Members can also experience North Island's laid-back attitude through its colorful Web site, branches decorated with surfboards and staff representatives clad in Hawaiian shirts. The credit union is far from lax, however, when it comes to striving for excellence in every aspect of its business, from customer service to employee satisfaction.
Evidence of this dedication can be seen in the numerous awards that North Island has earned, including the prestigious California Award for Performance Excellence (CAPE). Bestowed by the California Council for Excellence, the award is based on the same criteria as the Malcolm Baldrige National Quality Award. Recipients of the CAPE are evaluated for excellence in seven different business areas, including leadership, customer and market focus, human resources, process management and results. North Island has received the CAPE four times and is the only financial institution ever to have won it.
To learn more about North Island Credit Union, visit www.myisland.com.
