Saturday, November 21, 2009 
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Dr. Eileen D. Heveron is currently Vice President of Information Technology at National University, headquartered in San Diego, California. Eileen has been with National University for four years, leading an IT staff of 38 through the upgrade of its technology resources and services, including a comprehensive ERP implementation, distance education/e-conferencing technology implementation, overhaul of the university’s network, the move of its data center and the reengineering of its Help Desk and other IT-related services. Eileen came to IT from the functional perspective, and has held various positions in college and university administration for over twenty years, including Registrar, Assistant Dean, Director of Development, and Adjunct Professor. In addition, she was employed for five years as a subject matter expert/consultant and trainer at a software company that provides ERP software for colleges and universities. There, she managed the consulting team and later created the Client Support Services team which provided project management and consulting support for colleges that were implementing the company’s software suite. Dr. Heveron was appointed as the Executive Director of the Administrative Systems Project for the University of Missouri System, a large ERP and business process reengineering implementation, a position she held for five years prior to coming to National University.
Dr. Heveron holds a B.S. degree in Biology from the University of California at Irvine, a M.A. in Management from the University of Redlands, and a Ph.D. in Education from the Claremont Graduate University. She provided service to the state of Missouri and currently to California as a member of each state’s Board of Examiners for the state level Baldrige Qualtiy Award program, and is currently a member of the Board of Examiners at the national level for the Malcolm Baldrige National Quality Award program. Her outside interests include therapy dog volunteer work at local hospitals and libraries, dog
training and obedience work, therapy dog evaluations for a national certification organization, and gardening, plus spending time with her husband and extended family. San Diego is her home town and she is happy to have returned there after many years on the east coast and in the Midwest.
Dana L. Gibson was appointed President of National University in July 2007. Previously, she was Vice President for Business and Finance at Southern Methodist University, and Vice Chancellor for Administration and Finance at the University of Colorado at Denver. She holds a Ph.D. from the University of Texas at Arlington.
Companies and organizations of all sizes are eligible to apply, including for-profits, notfor- profits, publics, and privates. Peak Performing Organizations will be evaluated in five areas (please see the attached application):
The fact that individuals can experience momentary periods of superior performance on demand suggests that each of us has the potential to perform beyond normal expectations. Commonly referred to as peak performance, this ability to function at a heightened level at will for extended periods of time has long fascinated sports psychologists, scientists and academicians.
A more recent application of this concept has been logically extended to entire organizations that are capable of achieving peak performance. These peak performing organizations have the ability to sustain long-term performance that maximizes the potential of the individuals in the company as well as the overall organization.
The characteristics of peak performing organizations are not currently captured by established recognition awards. While it is true that peak performing organizations are by definition grounded in ethics and integrity, to be a truly great place to work, sustained excellence involves having the ability to perform these functions at a superior level for extended periods of time.
Several models have been developed that explain the factors associated with peak performing organizations. Now, for the first time, these factors have been incorporated into the criteria for the National University Peak Performance Award.