The San Diego County Regional Airport Authority Public and Customer Relations team, along with public relatioins partner Porter Novelli, recently received a first place Silver Award of Excellence in the Community Relations category for The Green Build community outreach efforts at the PRSA San Diego/Imperial Counties Bernays Awards last month.
Highlights of the community relations program including maintaining high levels of customer satisfaction, minimizing impact on airport revenue, enhancing media relations and increasing communication with travelers and neighbors through sustainable programs like email alerts, webpage articles and social media.
In addition, Diana Lucero, director of public and customer relations, received the 2011 Deborah Baker Public Relations Professional of the Year Award. The award recognizes her PR achievements over the past year and her nearly two decade career with the Airport Authority.